Refund Policy

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Due to the handmade and personal-care nature of our products, we do not accept returns or offer refunds. However:

Replacements

If your item arrives damaged, broken, or your item is missing and cannot be traced by the courier, we will send a replacement item free of charge.

To qualify:

• Contact us within 7 days of receiving your item

• Provide your order number and photo evidence of the issue

Non-Returnable Items

• Items opened or used

• Items not reported damaged within 7 days of delivery

Email info@heior.co.uk to report a shipping issue.